Advanced Communication Skills That Make The Impact You Need

Training In Advanced Communication Skills For Success

This Advanced Communication Skills For Success course is equally powerful for managers, customer service, sales and business development executives. Likewise, front-line staff will significantly improve their relationships with the clients that they serve.

In brief, this training teaches delegates advanced communication skills thereupon ensuring they connect with, listen to, and understand their clients and colleagues.

Not only covering advanced negotiation and influencing skills, but also powerful questioning techniques that get to the root of the issue. Delegates will soon discover how to lead the other party to forward-thinking solutions and enhance their confidence in dealing with difficult situations.

This programme creates lasting realtionships, not to mention challenges your thinking.

Course Objectives

Areas covered include:

  • Know how to influence ethically and authentically
  • Master powerful negotiation and communication models
  • Enhance listening skills
  • Recognise how to build effective relationships through your communication
  • Improved confidence in communicating effectively, even in difficult situations
  • Know how to dig beneath the surface of the presenting issue and lead the person forward to take ownership of their own outcomes

These objectives will be met by covering the following content:

Course Content

  • Powerful negotiation and influencing models
  • How to express yourself clearly and optimise your message being heard
  • How to encourage people to want to talk to you, even if they’re nervous, unhappy, or just not that talkative
  • How to spot the crucial details that get missed in almost every conversation
  • How one simple rephrase can change the tone of a whole conversation away from problems and towards solutions
  • Powerful techniques for structuring your communication that ensure the person you’re talking to understands exactly what you’re trying to tell them
  • How and when to interrupt without feeling awkward or rude
  • How to understand and use metaphors (and why this will give you a huge advantage in conversation)
  • How to understand your own natural “filter” in conversations and how you can keep it from causing misunderstandings
  • How to really listen and the power this has for your communications
  • Why listening is your most effective communication tool and how to optimise your listening skills
  • Why people often don’t hear what you say
  • Preparing for the conversation
  • When to utilise empathy and when to be assertive
  • The power of your body language
  • Utilising the right tone of voice effectively
  • Understanding motivational drivers and the impact on your communication

Additionally:

  • How to use powerful questioning techniques to get under the layers of resistance
  • Listening for clues and how to respond effectively
  • Using clean questioning techniques and respecting the other person’s mind-set
  • Using language to get people away from the problem towards the solutions
  • The power of reframing
  • How to project a confident and assertive image when communicating
  • Why logic doesn’t always work
  • Identifying your own resistance to dealing with difficult conversations and how to change your mind-set
  • What to do when emotions run high
  • The keys to giving and receiving feedback and how to utilise a clean feedback model

All of the above will be provided in a safe, fun, interactive and challenging environment with plenty of time for discussion of how the delegates can apply what they learn.

Please note that the above is a suggested outline, I tailor the contents to ensure that the unique objectives of the organisation and individuals can be fully met.

I would highly recommend the Two Day Advanced Communication Workshop …. I particularly enjoyed learning more about myself and what makes me tick. Also the affect of our own internal representations and beliefs on the way we communicate in general was enlightening. I came away with many new ideas to help me listen and quieten my internal voice along with being able to recognise negative language and the benefits of clean language. A thoroughly enjoyable and useful two days. Thank you

Lorraine, Consultant Physician

I would highly recommend this excellent course. The 2 days were informative, interactive and  great fun. The skills imparted are not only useful in dealing with patients and staff, but also in personal relationships

Norma, GP

The course was extremely empowering and has provided me with a new repertoire of skills . I see challenging but more rewarding times ahead

Karina, GP